Returns & Exchanges
At Superhuman Bikes, we want you to ride with absolute confidence. If your new gear doesn't meet your performance standards, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Equipment
Securely pack the items in their original packaging, ensuring all tags, manuals, and components are included to qualify for a full refund.
Attach the Shipping Label
Print the prepaid shipping label provided via email and affix it to the outside of your box before dropping it off at any authorized carrier location.
Inspection and Refund
Once our technicians inspect the returned gear for quality assurance, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing